Influence & Persuasion | Online Training
When a customer comes into your shop knowing exactly what they want to buy, your job’s mostly done, right? Even though you can clearly see problems ahead, you don’t need to persuade them to buy something else, do you? Unfortunately, what the customer wants might not actually be what they need. With good persuasion skills, you can convince your customer that there’s a better product they can buy. Once you know how persuasion works and what barriers you might come across, you can have a positive influence on your customers’ decisions. This course will also give you some tips you can use to boost your powers of persuasion.
• Identify the 6 principles of persuasion• Recognise barriers to successful persuasion• Apply tips to be more persuasive
This customer service training course will help you identify the 6 principles of persuasion you might use while dealing with customers. You’ll also be able to recognize barriers to successful persuasion so you can more easily overcome them. And you’ll learn tips to increase your persuasive skills and offer great customer service.
A key part of our collection of customer service training courses, including influence awareness, this course is for anyone working in customer service who would like to learn more about the art of customer persuasion and how influence can play a role in sales success.
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.
