Every business wants new customers, right? New customers mean you’re creating great products and services that people want to buy. Except, what happens when those customers drift away, tempted by shiny new competitors and fresh gimmicks? That’s where customer success management comes in. Customer success management, or CSM, is about engaging with customer challenges or questions and being proactive about solutions. It’s a way of holding on to customers, building satisfaction, and increasing loyalty. This course will give you an introduction.
• Recognise the differences between customer support and customer success to boost customer satisfaction• Recognise the key responsibilities of a customer success manager to clarify how they can help your company achieve its desired outcomes• Create a customer success strategy to suit your customers and their needs
This workplace training course will show the difference between customer support and customer success, the key responsibilities of a customer success manager, and how to create your own CSM strategy.
This course, part of a wider collection of power skills-themed online training courses, is for customer success managers or business owners, who need to understand and invest in customer success.
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.
