Communication Skills | Online Training
As a team leader, you’ll occasionally have to have difficult conversations with your employees. That responsibility comes with the job. These tricky conversations have the potential for heated, emotional responses if care isn’t taken in the approach. Luckily, this course has been designed to give you the communication skills you need to address these delicate situations.
• Define difficult conversations to ensure you use the correct skills when they present themselves in your workplace• Prepare a structure for having difficult conversations that ensures you cover all the required points• Maintain control and composure during difficult conversations to promote a professional working atmosphere• Show sensitivity and confidence when handling difficult conversations, demonstrating your ability to manage and lead
A useful part of people management training, this course will help you understand what difficult conversations may be and prepare a structure to cover all required points. It’ll also help you maintain control throughout to stay professional and handle difficult conversations with sensitivity.
This key online leadership course is designed to help leaders and managers in businesses of all sizes have those difficult conversations.
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.
