TBC
Remember the schoolyard game ‘hot potato’, where a ball is passed from one person to another without them getting much time to react? Sometimes customer service can feel like that. A customer is passed from person to person, department to department, and nothing gets resolved. Taking responsibility for a customer’s problems is a key part of customer service. Having 1 contact point sets customers’ minds at ease that someone is helping them. What’s more, their issues will be resolved far more efficiently. This course will explain how you can take responsibility for your customers’ problems and proactively work to prevent them in the 1st place.
• Recognise why taking responsibility is essential in customer service • Explain what proactive customer service is • Demonstrate responsibility for customers’ issues
This workplace training course will teach you the various reasons taking responsibility is vital to customer service. You’ll learn practical ways to take responsibility in your day-to-day tasks and ensure customers are dealt with correctly. You’ll also learn what proactive customer service is and how you can use it to prevent issues from occurring in the first place.
This online training course is suitable for anyone in a customer service role or who is responsible for customer service training.
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.
