The Art of Patience | Online Training
Unfortunately, customer service can be a slow process. Complex issues with many moving parts, busy members of staff, and more can result in long waits while you try to contact different departments. It’s no wonder some customers get annoyed! You can’t train a customer to be more patient. But for smoother, more efficient customer service, you’ll need to master the art of patience yourself. It’ll help keep customers calm and happy, which means you’ll be able to solve their issues much faster.
• Explain why you need to be patient with customers • Identify behaviours and circumstances that will challenge your patience• Demonstrate patience when dealing with customers
This online training course will explain why patience is vital when dealing with customers and help you identify behaviours and circumstances that might test your patience. Through techniques and tips, you’ll learn practical ways to improve your patience, so customers are dealt with thoroughly and effectively.
This workplace training course is suitable for anyone in customer services or with a customer-facing job. It’ll help you become more patient when dealing with customers through the use of techniques and tips.
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.
