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Positive Call Management

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Overview

In this course, you will learn how to handle the challenging situation when you have to say "no" to customers or may have to give an answer the customers may not want to hear.

Videos and Tutorials

Our Diversity and Inclusion training bundle includes microlearning and full video courses that cover many of the topics we see in workplace discussions today. Among the many benefits to completing this bundle, these courses will teach you how to be a more inclusive leader and how to recognize privilege and unconscious bias in the workplace.

SCORM compliant and learner tracking

Many of the SCORM-packaged courses include their own menu structure, learning activities, and accessibility formats. The LMS will capture all your progress and record data to your profile.

  • Course code
    12472EN
  • Duration
    30 min
  • Course Level
    Beginner
  • Course Fee
    Subscription
  • Category
    Customer Service
  • Language
    English
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