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Regaining Control of the Call

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Overview

In this course, we will review techniques for successfully regaining control if for some reason control of the call is lost.

Videos and Tutorials

Our Diversity and Inclusion training bundle includes microlearning and full video courses that cover many of the topics we see in workplace discussions today. Among the many benefits to completing this bundle, these courses will teach you how to be a more inclusive leader and how to recognize privilege and unconscious bias in the workplace.

SCORM compliant and learner tracking

Many of the SCORM-packaged courses include their own menu structure, learning activities, and accessibility formats. The LMS will capture all your progress and record data to your profile.

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  • Course code
    12471EN
  • Duration
    30 min
  • Course Level
    Beginner
  • Course Fee
    Subscription
  • Category
    Customer Service
  • Language
    English
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