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Customer Service

TelePro Series

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Overview

This twelve module program is designed to develop interpersonal skills of anyone who interacts with internal or external customers on the telephone. In order to be effective in todays competitive environment, professional Customer Contact Representatives must develop effective telephone skills. The TelePro Program is essential for anyone who interacts with internal or external customers over the telephone. Skill areas include before the call activities, using the greeting, establishing and maintaining rapport, effective listening and questioning skills. Areas of difficult customer interactions can also be improved with interpersonal skills: communicating through accents, holding and transferring, and maintaining control of the call are topics within the program.

Videos and Tutorials

Our Diversity and Inclusion training bundle includes microlearning and full video courses that cover many of the topics we see in workplace discussions today. Among the many benefits to completing this bundle, these courses will teach you how to be a more inclusive leader and how to recognize privilege and unconscious bias in the workplace.

SCORM compliant and learner tracking

Many of the SCORM-packaged courses include their own menu structure, learning activities, and accessibility formats. The LMS will capture all your progress and record data to your profile.

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  • Course code
    40653EN
  • Duration
    12 hrs
  • Course Level
    Beginner
  • Course Fee
    Subscription
  • Category
    Customer Service
  • Language
    English
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